Choosing a medical answering service can make a big difference in the efficiency of your practice. A quality service will streamline your communications and free up your staff’s time for more important things like patient care. In addition to giving patients timely attention, a quality service will also help to improve your reputation among your patients and colleagues.
While most medical offices remain open during business hours, some medical emergencies occur outside of these hours. A good medical answering service will answer calls on your behalf, alerting patients of any office closings, or relaying your messages to the appropriate person.
Using a quality medical answering service will also allow you to save money. You’ll be able to hire an employee to answer phone calls for just a fraction of the cost of hiring a full-time receptionist. Depending on the service, you may also be able to use the service to schedule appointments.
The right medical answering service will also be HIPAA compliant, ensuring that your patient’s confidential information is kept safe. A quality answering service should also offer a number of other features, including the ability to create customized message queues and automated appointment management. This is a big win for most practices, since it frees up your staff’s time and can cut down on appointment cancellations.
One of the newest features of medical answering services is the ability to send voicemail messages to multiple email addresses. These messages can be accessed anywhere, anytime using web-based applications. While most medical answering services offer the basic features, you can also opt to use a service that offers more advanced features, such as live ASL video chat.
A good medical answering service will also provide you with the medical answering service best customer service available. You’ll be able to schedule appointments and receive feedback from your doctors. This service will also offer comprehensive documentation for each patient, including notes, prescriptions, and lab results.
It’s no secret that medical practitioners are busy people. Managing incoming calls, scheduling appointments, and handling other administrative tasks can take up a lot of time, especially if the office is open 24 hours a day. Hiring an answering service can help alleviate the stress that can result from overflowing phone lines and incoming callers.
A good medical answering service will also have a comprehensive online portal, which includes the ability to upload your patient list and schedule staff. This type of online portal gives you real-time visibility into your patients, making it easy to fill in canceled appointments and check up on patient progress. You can also access your patient database and create custom alerts, which can be particularly useful in times of emergency.
The best medical answering service will also have a well-trained, friendly, and knowledgeable staff. In addition to answering calls, a great medical answering service will also offer a number of other benefits, such as live ASL video chat, simultaneous translation technology, and voice mail. In addition, most medical answering services offer HIPAA compliant solutions, so your patient’s information will be safe.